Author Archives: Paul Rogers

Some thoughts on digital literacy in a customer service context (LCC Learning Zone):

Whilst the majority of LCC students have at least some basic knowledge of, and familiarity with IT systems and networked resources on enrolling, there are number of the cohort (especially on access courses) who appear to have very little experience … Continue reading

Posted in Baselining, Expertise/attitudes, Needs/views/expectations, Practice, Software, Support | Tagged , , , , | 3 Comments