Category Archives: Support

What are the ToR of professional services with a remit to support student digital literacy? How do they provide support? What are the ToR of professional services with a remit to support staff capability? How do they provide support?

What opportunities do services have to develop their own digital literacies (could include admin and estates staff as well as the obviously student-facing services).

What other sources of support do staff and students have for their digital literacy development e.g. online diagnoses/resources, peer support, mentors, personal tutors…?

What would progress look like from start-up to end-point? Is it realistic to expect progress in some of these over just two years?

What are the ToR of other services with a remit to support digital infrastructure (IT, estates)? How well are these coordinated?

Some thoughts on digital literacy in a customer service context (LCC Learning Zone):

Whilst the majority of LCC students have at least some basic knowledge of, and familiarity with IT systems and networked resources on enrolling, there are number of the cohort (especially on access courses) who appear to have very little experience … Continue reading

Posted in Baselining, Expertise/attitudes, Needs/views/expectations, Practice, Software, Support | Tagged , , , , | 2 Comments

Tools and Equipment to support digital practice – IT issues

The university has undergone an incredible amount of change over the past two years in terms of digital tools and environment, including the new website/portals and the new VLE. Many new VLE tools have been introduced, the change from Blackboard to Moodle having the largest impact. Early surveys … Continue reading

Posted in Digital vision & future, Expertise/attitudes, Infrastructure, Institutional initiatives, Needs/views/expectations, Policy & strategy, Practice, Support, Web environment | Leave a comment

Rich media and mobile tools for studio-workshop Learning and Teaching

Many of the DIAL projects to date have identified a clear need for having the right equipment for the job? DIAL have been helping to identify these new tools and processes but DIAL cannot provide all this equipment to everyone, … Continue reading

Posted in Baselining, Digital vision & future, Expertise/attitudes, Infrastructure, Needs/views/expectations, Practice, Software, Support | 1 Comment

Delivery of technical resource information online

One pressing issue that keeps coming up in various meetings is the delivery of technical resource information at course and college level and how this integrates with the new VLE development. There are various initiatives that have been having to … Continue reading

Posted in Digital vision & future, Grassroots development, Infrastructure, Needs/views/expectations, Practice, Support, Web environment | 3 Comments

How to join UALs my.blog.arts and blog groups

View this video on YouTube – http://youtu.be/y9BM30WFDws

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Agreeing an appropriate framework of digital competencies for UAL

This question came from a member of staff in terms of how UAL are agreeing an appropriate framework of digital competencies for UAL. DIAL have explored digital competencies and we also did a quick survey with students – they can … Continue reading

Posted in Digital vision & future, Expertise/attitudes, Needs/views/expectations, Practice, Support | 3 Comments

iTunes Ual ?

I think before jumping into iTunes U, UAL really needs to have a plan/strategy for how it manages its internal video production and how it archives/makes available and licenses video it produces. Ual really needs to establish a unified cross … Continue reading

Posted in Digital vision & future, Expertise/attitudes, Graduate employability, Infrastructure, Institutional initiatives, Policy & strategy, Practice, Software, Support, Web environment | 2 Comments

Flexible Learning at UAL – initial thoughts

Academic Planning Sub Committee, 26th January 2012. Purpose of paper: This paper is a response to APSC’s stated wish to review the extent of flexible learning at UAL, with a view to the possibility of extending flexible provision.  It is … Continue reading

Posted in Digital vision & future, Expertise/attitudes, Infrastructure, Institutional initiatives, Needs/views/expectations, Policy & strategy, Practice, Support, Web environment | 1 Comment

Grassroots development

What opportunities do services have to develop their own digital literacies (could include admin and estates staff as well as the obviously student-facing services). Innovation, new ideas and approaches is this area have tended to emerge from grass roots activity … Continue reading

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Support (IT Competencies)

What are the ToR of professional services with a remit to support student digital literacy? How do they provide support? What are the ToR of professional services with a remit to support staff capability? How do they provide support? IT … Continue reading

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